Acceptable Use Policy

Quick Links: Offensive Content | Vexation & Harrassment | Resource Usage | External Storage | Network Abuse | IP Addresses | Prohibited Materials & Services | Security | Bulk Commercial Email | Unsolicited Email | Material Protected by Copyright | Copyright Infringement Notice | Newsgroup, Chat Forums, Other Networks | Abuse Tickets | Other | Disclaimer


Please read these policies before your purchase.

This AUP governs the use of Hostwish’s services. Violation of this AUP may result in suspension or termination of your service. In the event of a dispute between you and Hostwish regarding the interpretation of this AUP, Hostwish’s interpretation, in its reasonable commercial judgment, shall govern.

If you have any questions regarding this AUP, contact Hostwish’s Administration team at admin@hostwish.net.

Offensive Content
You may not publish or transmit via Hostwish’s service any content that Hostwish reasonably believes:

Vexation & Harassment
Hostwish does not tolerate any harassment, malice, or abuse towards its employees or subsidiaries. Any form of harassment, cursing, threats, or ill will directed towards Hostwish staff or authorized agents shall not be tolerated.

The Customer agrees to conduct themselves in a professional manner regardless of the method of communication with Hostwish. Should the Customer be found in violation of this clause Hostwish reserves the right to suspend or terminate services with or without prior notice and without liability.

Resource Usage
Hostwish Customers may not initiate the following practices. Hostwish reserves the right to suspend or terminate accounts found in violation of these items with or without prior notice given and without liability.

Hostwish reserves the right to determine what constitutes resource abuse and take the appropriate action. Please see the below list for specific restrictions for the packages listed below. Unless otherwise specified all portions of the AUP apply to the below services including the additional items listed.

Free & Shared Accounts:

Reseller Accounts:

External Storage
Hostwish external storage packages are for storing account backup and server restoration data only. External storage packages may not be used for but not limited to content delivery networks, file exchange and download sites, torrents or other bulk delivery services. All external storage packages are still bound and limited by our Terms of Service and AUP.

Network Abuse
Hostwish does not allow, condone or authorize any forms of network abuse including but not limited to denial-of-service attacks, phishing attempts, port scans, SYN Floods etc.

Hostwish reserves full right to determine what constitutes network abuse and take the appropriate action against the Customer with or without prior notification and without liability.

You may not engage in illegal, abusive, or irresponsible behavior, including but not limited to:

IP Addresses
Hostwish assigns IP addresses to clients based upon the guidelines of ARIN: https://www.arin.net/policy/nrpm.html All IP Address allocations must be justified based upon this policy. Hostwish reserves the right to request verification at any time for assigned IP addresses at which time under Hostwish’s discretion IP assignments may be revoked.

Prohibited Materials & Services
Hostwish does not accept material such as:

Content “published or transmitted” via Hostwish’s service includes Web content, email, bulletin board postings, chat, and any other type of posting or transmission that relies on any service provided by Hostwish.

Hostwish can terminate service for any of the above reasons and it’s at Hostwish sole discretion to issue a refund.

Security
You must take reasonable security precautions for your account. You must protect the confidentiality of your password, and you should change your password periodically. You are responsible for ensuring all customer provided software installed is updated and patched following industry best practice. Hostwish makes no warranty express or implied for the security and operability of 3rd party software or scripts installed on your server.

Bulk Commercial Email
Any kind of bulk emailing is strictly prohibited with shared or reseller hosting. With VPS, cloud or dedicated hosting you must obtain Hostwish’s advance approval for any bulk commercial email, which will not be given unless you are able to demonstrate all of the following to Hostwish’s reasonable satisfaction:

These policies apply to messages sent using your Hostwish service, or to messages sent from any network by you or any person on your behalf that directly or indirectly refer the recipient to a site hosted via your Hostwish service. In addition, you may not use a third party email service that does not practice similar procedures for all its customers.

Hostwish may test and otherwise monitor your compliance with its requirements, including requesting opt-in information from a random sample of your list at any time.

Unsolicited Email
You may not send any unsolicited email, either in bulk or individually, to any person who has indicated that they do not wish to receive it.

You must comply with the rules of any other network you access or participate in using your Hostwish’s services.

Material Protected by Copyright
You may not publish, distribute, or otherwise copy in any manner any music, software, art, or other work protected by copyright law unless:

Hostwish will terminate the service of Customers with repeated copyright infringements.

Copyright Infringement Notice (Digital Millennium Copyright Act)
If you believe your copyright is being infringed by a person using the Hostwish network, please send us a ticket or email us at admin@hostwish.net.

Your notice must include the following:

Newsgroup, Chat Forums, Other Networks
You must comply with the rules and conventions for postings to any bulletin board, chat group, or other forum in which you participate such as IRC and USENET groups including their rules for content and commercial postings. These groups usually prohibit the posting of off-topic commercial messages, or mass postings to multiple forums.

Abuse Tickets
Hostwish standard policy is to contact the Customer during which a violation of the AUP or TOS has occurred, however Hostwish does reserve the right to suspend or terminate an account with or without notice at its own discretion. The Customer agrees to maintain up to date primary contact email information with Hostwish. The violation shall be listed in the Subject of the email sent from our administration department (admin@hostwish.net). The Customer shall be given all appropriate details of the Violation as well as a time frame to correct the issue before action shall be taken. Once the email has been sent to the Customer, Hostwish will consider that the Customer has been notified. Hostwish reserves the right to use discretion on the amount of time given for a customer to correct the issue before action is taken.

For example: A violation containing a “Phishing” site is lodged against the customer, the offending files will be immediately disabled and the customer will be given 24 hours to clean and secure the site. If after 24 hours the Customer has not replied confirming they have taken action, further action may be taken such as suspending the individual site and/or suspending the entire VPS or dedicated Server.

For example: A violation resulting in a “Spam” complaint. We shall investigate the complaint to determine how the spam is being sent. We shall provide a best effort analysis to locate the source of the spam. If for example it is being sent from a script, we shall attempt to disable that script and notify The Customer. If it is being sent from an individual account, if possible, we will attempt to disable password access to that account. We shall then notify the customer giving them 24 hours to investigate the complaint and provide a resolution to the abuse complaint. Should we be unable to isolate and/or disable the source of the “Spam” we may place a SMTP filter against The Customer’s service to prevent additional emails from being sent out until at which time a resolution to the issue is made. If after 24 hours no response has been received from the customer, additional steps may be taken to ensure the “Spam” has been stopped such as system wide SMTP filters, suspension of individual sites, disabling password access to certain accounts, disabling of scripts or as a final step suspension of all services.

For example: A violation resulting from “Resource Abuse”. We shall investigate the resource abuse and provide the Customer with a best effort analysis of the problem causing the resource abuse. At which time the Customer will be given a time frame to make the corrections to their code, scripts, MySQL queries or software services running. If the issue is not corrected within the time frame given, Hostwish will then take further steps to ensure the stability of the network and servers and may take actions including but not limited to disabling plugins, themes, accounts, scripts, services and in reserves the right to issue a full service suspension depending on the severity of the issue based upon Hostwish’s judgment of the scenario.

None of the above examples are meant to be specific guidelines with regards to how each and every case may be handled. Hostwish reserves full rights to use its judgment and discretion in how each individual case is handled.

Other
You must have valid and current information on file with your domain name registrar for any domain hosted on the Hostwish network.

Disclaimer
Hostwish is under no duty, and does not by this AUP undertake a duty, to monitor or police our customers’ activities and disclaims any responsibility for any misuse of the KnownHost network.

Inquiries regarding this policy should be directed to our administration department via email: admin@hostwish.net